Cellbase requires reliable shipping practices to ensure product quality and buyer satisfaction.
Shipping standards:
Tracking required: All shipments must include tracking. Enter tracking information in your dashboard within 24 hours of shipping.
Appropriate carriers: Use reputable carriers with:
Reliable delivery timeframes
Package tracking
Insurance options for high-value shipments
Cold chain capabilities (for temperature-sensitive products)
Packaging requirements:
Secure packaging preventing damage in transit
Cushioning for fragile items
Leak-proof containers for liquids
Temperature-appropriate packaging for cold chain items
Shipping timeframes:
Standard processing: Ship orders within 1-2 business days of receipt for in-stock items. Update order status if you need additional time.
Express available: Offer express shipping options for buyers with urgent needs. Clearly communicate additional costs.
International shipments: For international orders:
Complete customs documentation accurately
Include detailed product descriptions for customs
Declare correct values
Provide all required certificates for biological materials
Best practices:
Cold chain shipping: For cell lines and temperature-sensitive materials:
Use validated shipping containers
Include sufficient dry ice or gel packs for transit duration plus buffer
Add temperature indicators
Ship early in week to avoid weekend delays
Use express services (24-48 hour delivery)
Coordinate delivery timing with buyer when possible
Documentation: Include in every shipment:
Packing slip listing all items
Certificates of Analysis for batch/lot shipped
Safety Data Sheets for hazardous materials
Your contact information
Handling instructions if applicable
Communication: Notify buyers of:
Shipment dispatch
Tracking information
Expected delivery date
Any delays or issues
Damage prevention:
Use appropriate box sizes (not too large)
Cushion products adequately
Mark fragile items clearly
Seal liquids in secondary containment
Indicate correct orientation for packages