Contact your Cellbase account manager with any product updates. We'll implement changes quickly and ensure buyers receive appropriate notifications.
What you can update:
Routine updates:
Product descriptions
Images
Stock status
Lead times
Shipping options
Documentation (COA, SDS, specification sheets)
How to request updates:
Step 1: Send update request: Contact customer services with:
Product name and SKU
What needs updating
New information (specifications, prices, images, etc.)
Effective date (immediate or scheduled)
Step 2: We implement changes Our team updates your listing with the new information. For routine updates, changes typically go live within 1-2 business days.
Step 3: Review confirmation For significant changes (pricing, specifications), we send you a preview before publishing to ensure accuracy.
Step 4: Changes go live Once confirmed, updates publish immediately.
Update timeframes:
Standard updates (1-2 business days):
Product descriptions
Images
Documentation uploads
Routine pricing adjustments
Shipping option changes
Planned updates (coordinated timing):
Major formulation changes
Product line refreshes
Seasonal pricing adjustments
Schedule these with your account manager to coordinate buyer communications.
Bulk updates:
Updating multiple products simultaneously:
Send a spreadsheet listing all products and required changes
We implement all updates and send confirmation
Review the changes
We publish everything at once
Bulk updates typically complete within 3 business days depending on volume.
Significant product changes:
For major updates, we'll help you decide the best approach:
Minor improvements: Update the existing listing. Examples:
Improved purity
Enhanced packaging
Extended shelf life
Minor formulation optimisation
Major formulation changes: Create a new product listing. Examples:
Different cell line source
Substantially modified media composition
Alternative scaffold material
New bioreactor generation
This prevents confusion for buyers who purchased the previous version and want to reorder the same formulation.
Product discontinuation: Archive the old listing. We may:
Mark as "No longer available"
Show replacement recommendations
Maintain the page for existing customer reference
Redirect to alternative products
Buyer communication for major changes:
When making significant updates, we can help you:
Add detailed update notes to product descriptions
Send direct notifications to past buyers
Create comparison information between versions
Answer buyer questions about changes
Your account manager coordinates these communications to maintain buyer confidence.
Version control support:
For products with multiple formulations or versions:
We can create separate listings for each version
Link related products together
Maintain clear naming conventions (v1, v2, etc.)
Help buyers understand which version suits their needs
Best practices:
Be proactive with updates: Contact us when you have:
New certifications obtained
Improved manufacturing processes
Extended shelf life data
Enhanced product performance
Supply chain improvements
These updates strengthen your listings and buyer confidence.
Communicate price increases early: Give us advance notice (1 week preferred) for price increases. We can:
Schedule the change for a specific date
Notify buyers with favourited products
Allow time for buyers to order at current pricing
Update volume discount tiers accordingly
Keep documentation current: Send updated COAs and specification sheets as they become available. Fresh documentation builds buyer trust.
Monitor competitor changes: If competitor pricing or specifications change significantly, your account manager can advise on positioning updates to maintain competitiveness.