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When and how do I receive payment for orders?

Updated over 3 weeks ago

Cellbase processes supplier payments on a regular schedule after orders are completed.

Payment process:

Step 1: Order completion When buyer places order, payment is processed immediately through Cellbase. Funds are held in our system until the order is received.

Step 2: Shipping confirmation When you mark an order as shipped and enter tracking information, the order moves to "pending payment" status.

Step 3: Payment processing Payments are processed daily

Payment methods:

Bank transfer (standard): Payments transferred directly to your bank account. Provide:

  • Bank name and address

  • Account number

  • Sort code

  • Account holder name

Stripe Connect (optional): Connect your Stripe account for faster payments and automatic reconciliation with your payment systems.

Payment documentation:

With each payment, you receive:

  • Payment confirmation email

  • Detailed breakdown of orders included

  • Commission deducted per order

  • Net payment amount

  • VAT breakdown (if applicable)

Tracking payments:

Your dashboard shows:

  • Pending payments (shipped orders awaiting payment date)

  • Payment history with full details

  • Upcoming payment date and estimated amount

  • Per-order payment status

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