For any questions about suppliers, products, orders, or shipping, contact Cellbase support and we'll coordinate with the relevant supplier on your behalf.
Before purchasing:
If you have questions before ordering, reach out through our customer support.
Common pre-purchase questions:
Product compatibility and specifications
Bulk pricing or custom formulations
Lead times and availability
Shipping options to your location
Certification documentation
Technical requirements
After purchasing:
For order-related questions, contact Cellbase support with your order number:
Order status and processing updates
Shipping and delivery coordination
Tracking information
Technical support
Product quality questions
Documentation requests
We'll liaise with the supplier to resolve your query quickly.
Why contact through Cellbase:
Routing communication through our team ensures:
Quick response coordination
Proper documentation of all queries
Support if issues arise
Consistent service experience
Single point of contact for all marketplace matters